Returns Policy

REFUNDS AND EXCHANGES:

If you are not completely satisfied with your order or have found a fault with your purchase, please see our Refund and Exchanges Policy below.

Download your returns form here.

NEED HELP?

If you are unsure of what the next step is, please contact our Help Team on sales@desertrose.com.au or call us directly on 61 7415 35302.

Opening hours are Monday-Friday 10am-5pm (EST).

Before returning an item make sure your order is within 14 days of receipt & please note we don’t provide refunds for change of mind, sale items or jewelry unless faulty.

EXCHANGING YOUR ITEM:

Received your order and excitedly opened the package only to discover…

Your item is the incorrect size
It doesn’t quite suit you
It’s not exactly what you thought it was, or
You’ve simply changed your mind?
No need to panic, if you aren’t completely happy with your order, it may be exchanged for another item of equal value or a Desert Rose Gift Voucher, within 14 days of the purchase date on the invoice. Simply follow the steps below and we’ll have you smiling in no time.

Please note Desert Rose Boutique is not able to accept exchanges for sale items, pierced or regular jewellery, or swimwear.

EXCHANGING YOUR ITEM FOR ANOTHER ITEM ONLINE

  1. Ensure that the product is unworn, unwashed, and has the tags attached. (Sorry no garments that smell of perfume, deodorant or have make-up stains or marks on them will be accepted).
  2. Complete the Exchange Form, you can download a copy here.

Make sure you let us know which style or size you would like to exchange the item for. Please note, your item can only be exchanged for another item of equal value.
We will try our best to fill your request, but unfortunately, we can’t guarantee that the item you are after will be in stock.
If your item is unavailable, or your requested exchange is lesser or greater than the cost of your original item, we will automatically issue you with an Online Desert Rose Gift Voucher that can be used to buy something else you love! (And don’t worry they’re valid for 12 months, plenty of time to find your next must-have item)

  1. Include your completed Exchange Form in your parcel.
  2. Post it back to Returns Department, Desert Rose Boutique, the address is listed at the bottom of the returns form or you can find it if scroll to end of this information page.

If the requested items for exchange are not available or the requested item for exchange is lesser or greater than the cost of the original item, all gift vouchers issued in their replacement will be Online Desert Rose Boutique Gift Vouchers only. These can be used online only and are not valid in-store. Online and in-store gift vouchers are not interchangeable and are valid for 12 months.

The details of your Online Desert Rose Boutique Gift Voucher will be emailed through to you once your exchange has been finalized.

The Online Desert Rose Boutique Gift Voucher will be for the value of your returned item as stated on your original invoice.

All returns will be processed within five to seven business days of receiving your parcel.
Please note Desert Rose Boutique is not able to exchange sale items, pierced or regular jewelry, or swimwear.
Exchanges will only be issued on sale items or jewelry if the product is deemed to be faulty, has a manufacturer fault or has arrived broken or damaged. Please see below for further details regarding refunds and faulty items.

EXCHANGING YOUR ITEM FOR AN ONLINE GIFT VOUCHER

  1. Ensure that the product is unworn, unwashed, and has the tags attached. (Sorry no garments that smell of perfume, deodorant or have make-up stains or marks on them will be accepted).
  2. Complete the Exchange Form, which was sent out with your order. (Misplaced your exchange form? Don’t worry, you can download a copy here).

Make sure you let us know that you would like to exchange your purchase for an Online Desert Rose Boutique Gift Voucher.
3. Include a copy of your original invoice and your completed Exchange Form in your parcel.

  1. Post it back to Returns Department, Desert Rose Boutique, the address is listed at the bottom of the returns form or you can find it if scroll to end of this information page.

All Gift Vouchers issued as an exchange will be Online Desert Rose Boutique Gift Vouchers only. These can be used online only and are not valid in-store. Online and in-store gift vouchers are not interchangeable and are valid for 12 months. The details of your Online Desert Rose Boutique Gift Voucher will be emailed through to you once your exchange has been finalized. The Online Desert Rose Boutique Gift Voucher will be for the value of your returned item as stated on your original invoice.

All returns will be processed within five to seven business days of receiving your parcel.
Please note Desert Rose Boutique is not able to exchange sale items, pierced or regular jewelry.
Exchanges will only be issued on sale items or jewelry if the product is deemed to be faulty, has a manufacturer fault or has arrived broken or damaged. Please see below for further details regarding refunds and faulty items.

YOUR ITEM IS FAULTY:

Received your order and excitedly opened the package only to discover…

Your product has arrived broken
Your product has arrived damaged
Is deemed to be faulty or
Has a manufacturer fault?
No need to panic, if you believe that your purchase has a fault, please email our Help Team on sales@desertrose.com.au with your invoice number and the details of the fault and we will happily provide you with a postage slip that allows you to send the item back to us free of charge.

Once you have received this postage slip, simply follow the below steps and we’ll have you smiling again in no time. Shipping and handling charges are refundable on faulty items.

Please be aware it is at the discretion of the company or wholesaler to deem an item faulty.

EXCHANGING YOUR FAULTY ITEM FOR ANOTHER ITEM ONLINE

  1. Ensure that the product is unworn, unwashed, and has the tags attached. (Sorry no garments that smell of perfume, deodorant or have makeup stains or marks on them will be accepted).
  2. Complete the Faulty Form, which was sent out with your order and complete. (Misplaced your exchange form? Don’t worry, you can download a copy here).

Please clearly identify and explain the fault of your product.
Make sure you let us know which style or size you would like to exchange the item for. Please note, your item can only be exchanged for another item of equal value.
We will try our best to fill your request but unfortunately, we can’t guarantee that item you are after will be in stock.
If your item is unavailable, or your requested exchange is lesser or greater than the cost of your original item, we will automatically issue you with a refund.
3. Include a copy of your original invoice and your completed Faulty Form in your parcel.

  1. Post it back to Desert Rose Boutique, the address is listed at the bottom of the returns form or you can find it if scroll to end of this information page.

Once your faulty item has been received, approved and processed, if the requested items for exchange are not available, or the requested exchange is lesser or greater than the cost of your original item, the original cost of your item will be refunded to the credit card or PayPal account used on your original purchase.

Please allow 5-10 working days for this to show on your credit card or PayPal statement.

However, if on return, the product in question is assessed by our Help Team and found to function as designed, Desert Rose Boutique may refuse to process the exchange. In this instance, you will automatically be issued with an Online Desert Rose Boutique Gift Voucher to the value of your returned item, minus the return delivery cost, which equates to $10.00.

If your faulty item is not approved, all Gift Vouchers issued as a replacement for an exchange will be Online Desert Rose Boutique Gift Vouchers only. These can be used online only and are not valid in-store. Online and in-store gift vouchers are not interchangeable and are valid for 12 months.

Please note: If the returned item is found to function as designed, but has been worn or is deemed unsaleable due to wear, Desert Rose Boutique may refuse to process the faulty as an exchange or a refund. In this instance, if you choose to have your item sent back to you, you will be sent a request for payment of postage, which equates to $10.00.

All returns will be processed within five to seven business days of receiving your parcel.
Please note Desert Rose Boutique is not able to exchange sale items, pierced or regular jewelry.
Exchanges will only be issued on sale items or jewelry if the product is deemed to be faulty, has a manufacturer fault or has arrived broken or damaged.

RECEIVING A REFUND FOR YOUR FAULTY ITEM

  1. Ensure that the product is unworn, unwashed, and has the tags attached. (Sorry no garments that smell of perfume, deodorant or have makeup stains or marks on them will be accepted).
  2. Complete the Faulty Form, which was sent out with your order. (Misplaced your exchange form? Don’t worry, you can download a copy here).

Make sure you clearly identify and explain the fault of your product.
Make sure you clearly identify that you would like a refund for your faulty item.
3. Include a copy of your original invoice and your completed exchange form in your parcel.

  1. Post it back to Returns Department, Desert Rose Boutique, the address is listed at the bottom of the form.

Once your faulty item has been received, approved and processed, the cost of your item will be refunded to the credit card or PayPal account used on your original purchase.

Please allow 5-10 working days for this to show on your credit card or PayPal statement.

However, if on return, the product in question is assessed by our Help Team and found to function as designed, then Desert Rose Boutique may refuse to refund the full cost of the product. In this instance, you will automatically be issued with an Online Desert Rose Boutique Gift Voucher to the value of your returned item minus the return delivery cost, which equates to $10.00.

If your faulty is not approved, all Gift Vouchers issued as a replacement for a refund will be Online Desert Rose Boutique Gift Vouchers only. These can be used online only and are not valid in-store. Online and in-store gift vouchers are not interchangeable and are valid for 12 months.

Please note: If the returned item is found to function as designed, but has been worn or is deemed unsaleable due to wear, Desert Rose Boutique may refuse to process the faulty as an exchange or a refund. In this instance, if you choose to have your item sent back to you, you will be sent a request for payment of postage, which equates to $10.00.

All returns will be processed within five to seven business days of receiving your parcel.
Please note Desert Rose Boutique is not able to exchange sale items, pierced or regular jewelry.
Exchanges will only be issued on sale items or jewelry if the product is deemed to be faulty, has a manufacturer fault or has arrived broken or damaged.
We check all the items as they leave Desert Rose EBoutique to ensure that only the highest level of quality is sent to our customers but unfortunately some things still manage to slip past us.

Please post your returns to the below address:

ATTN: RETURNS DEPARTMENT
Desert Rose Boutique
45 Targo Street
BUNDABERG
QLD 4670